Quick answer
Returns are processed from Warehouse.
Open Returns, choose Scan a return, then LaSyncro sends you to Warehouse. The current scanner surface is still called Pack mode.
A return intake can begin when Pack mode scans an already shipped LSO- invoice barcode or an LSU- unit barcode whose unit and order are already shipped.
LaSyncro then opens a return session for the order.
Start return intake
Open Returns.
Choose Scan a return.
LaSyncro opens Warehouse, where the visible scanner is Pack mode.
Scan the returned parcel's order invoice barcode or a shipped unit barcode from the returned item.
If the scan resolves to a shipped order, LaSyncro opens:
Return job — Order #...
If another operator already owns the same return job, LaSyncro can stop the scan and tell you the return is already claimed by another operator.
Review the return session
The return session shows the return origin and the linked order when available.
Visible origins are:
- Customer return
- Undelivered / return to sender
The session can show linked refund lines for the order. Each line shows the product or SKU and the refunded quantity.
If there is no linked refund yet, the session tells you to scan the physical product barcode to log what arrived.
Assess each returned line
For every returned line, choose the physical condition and confirm the received quantity.
Visible condition choices are:
- Resellable
- Repackable
- Damaged
- Unsellable
For Damaged and Unsellable, LaSyncro requires condition notes before the line can be saved.
Choose Save line after the quantity and condition are correct.
Add a returned product line
If no refund line is linked yet, use Scan an item to add a line.
Scan the physical product barcode, then choose Add line.
The current add-line flow records one received unit as Resellable. Use it only when the scanned product is the item physically returned for that order.
If LaSyncro cannot recognise the barcode or match it to the order, it can reject the scan.
Choose a return reason when required
Customer returns require a reason before the job can be completed.
Visible reasons are:
- Wrong item
- Damaged in transit
- Damaged on arrival
- Not as described
- Quality issue
- Changed mind
- Duplicate order
- Other
If you choose Other, add the required notes.
Undelivered or return-to-sender jobs do not show the same customer-return reason step in the current return session.
Complete the return
Choose Complete return after every visible line has been assessed and any required reason is present.
LaSyncro blocks completion when:
- at least one visible line has not been assessed;
- a customer return is missing its required reason;
- Other is selected without notes;
- a damaged or unsellable line is waiting for owner or admin review.
If completion fails, review the visible line state and ask an owner or admin to check the return before continuing.
Understand what each condition does
Resellable creates stow work. The stock is not available just because the return was assessed. Inventory is credited when the resulting stow work is successfully completed.
Repackable can create Problem Center follow-up for repackaging before the item returns to normal stock flow.
Damaged and Unsellable require owner or admin review. Do not treat those items as available stock.
If the received quantity is lower than the refunded quantity, LaSyncro can create Problem Center follow-up for the short quantity.
Who can process returns
Owners, admins, and operators can process return jobs in the current warehouse flow.
Owner or admin review is recommended whenever the item is damaged, unsellable, incomplete, or otherwise unclear.