Quick answer
Packing and shipping are separate steps in LaSyncro.
Scanning the invoice barcode in Pack mode marks the parcel packed. It does not by itself confirm that the carrier has collected the parcel.
Use Outbound to review packed parcels awaiting handoff and confirm carrier pickup only after the parcel physically leaves the warehouse.
Understand the handoff queue
Open Orders, then choose Outbound.
When there are packed orders waiting to leave the warehouse, LaSyncro shows Awaiting carrier handoff.
Each row can show:
- the order number;
- how long ago it was packed;
- the tracking number when one is available;
- Confirm carrier pickup when the batch is available.
If carrier tracking is configured, carrier movement can clear this queue automatically. If carrier tracking is not configured, confirm manually only after physical pickup.
Confirm carrier pickup
Use Confirm carrier pickup after the packed parcel has physically left the warehouse with the carrier.
The first click does not mark the order shipped. LaSyncro opens a confirmation explaining that confirming pickup will mark the order shipped and trigger the Shopify fulfillment update. Choose Cancel to leave the order unchanged, or Confirm pickup only after physical carrier pickup.
LaSyncro then marks the order shipped and moves it into the shipped-order ledger.
If the handoff cannot be confirmed, LaSyncro shows:
Handoff confirmation failed. The order was not marked shipped.
Review the order and try again only after the physical handoff is correct.
Review shipped orders
The Outbound page shows shipped orders and shipping health signals.
The shipped-order table includes:
- order;
- shipped time;
- proof;
- carrier;
- live status;
- action.
Use the filters to review orders that need action, this week, this month, or all time.
Track missing or delayed shipments
Outbound can flag:
- stalled shipments;
- missing tracking;
- orders delayed before shipping.
If carrier settings are missing, LaSyncro can show Configure so an owner or admin can go to carrier settings.
If carriers are configured and shipped orders are missing tracking, LaSyncro can show Review orders and Backfill labels.
Shopify fulfillment updates
When LaSyncro confirms shipment, it also attempts to write the fulfillment update back to Shopify using the tracking information available for the order.
If that Shopify update fails, LaSyncro keeps the warehouse shipment record. Review the order and carrier setup before contacting support.
Who can confirm carrier pickup
Owners, admins, and operators can confirm carrier pickup.
Carrier setup and missing-tracking configuration are intended for owners and admins.