Quick answer
If LaSyncro reports that your Shopify connection failed, verify that you are connecting the correct Shopify store and then try the connection again.
What to check
- Confirm that you are connecting the intended Shopify store.
- Check that the store address you entered is correct.
- Return to LaSyncro and retry the connection.
Try the connection again
Use Try Again in the connection error window to restart the connection attempt.
If Shopify opens an authorization screen, complete the requested authorization and return to LaSyncro.
If the connection still fails
Keep the error details shown by LaSyncro and contact support.
Those details help us identify where the connection attempt failed without requiring you to repeatedly retry the same action.
Still stuck?
Contact contact@lasyncro.com and include:
- the Shopify store you are trying to connect;
- the error message shown by LaSyncro;
- what happened immediately before the error appeared.