Quick answer
Select Forgot password? from the LaSyncro sign-in screen and enter your email address.
If the address belongs to an account, LaSyncro sends a password-reset link. Reset links expire after 30 minutes.
Request a password reset
- Open the LaSyncro sign-in screen.
- Select Forgot password?
- Enter your email address.
- Submit the request.
- Check your inbox for the password-reset email.
LaSyncro shows the same confirmation whether or not the entered email address belongs to an account.
This prevents account information from being exposed through the password-reset screen.
If you do not receive the email
Check your spam or junk folder.
Make sure you entered the email address associated with your LaSyncro account.
Password-reset requests are limited to 3 requests per 15 minutes per IP address. If you make too many requests, wait before trying again.
Use the reset link
Open the password-reset link from the email.
The link is valid for 30 minutes.
If the link is invalid or has expired, return to Forgot password? and request a new one.
Choose a new password
Your new password must:
- contain between 8 and 72 characters;
- not begin with a space;
- not end with a space.
Enter the new password twice. Both entries must match.
After the password is reset
When the reset succeeds:
- the reset link can no longer be reused;
- existing active sessions are revoked;
- LaSyncro asks you to sign in again with your new password.
Select Sign in and use your new password.