Quick answer
If the shipment does not match the purchase order, record what was actually accepted and log the remaining problem as a receiving exception.
Short or problematic units are not added to accepted warehouse inventory.
When the shipment is short
Suppose the purchase order expects 10 units but only 8 acceptable units arrive.
The receive result is:
- Expected: 10
- Accepted: 8
- Short: 2
Only the 8 accepted units become warehouse inventory.
The missing units remain outside the accepted quantity.
Receiving exceptions
The receive workflow supports exceptions for situations including:
- defects;
- packaging damage;
- wrong item;
- wrong variant;
- wrong quantity;
- barcode mismatch;
- other receiving problems.
Use the appropriate exception when the physical shipment does not match what should have arrived.
Shortages and the Problem Center
When units are short, LaSyncro records the shortage as an exception and routes it to the Problem Center for follow-up.
This keeps the receive job moving while preserving a separate operational record of the issue.
Accepted and problematic quantities stay separate
Do not mark problematic or missing units as accepted just to complete the purchase-order line.
Accepted quantities represent stock that was actually received successfully.
Shortages and exceptions are handled separately.
What happens to inventory
Only accepted units increase warehouse inventory.
Rejected, missing, or otherwise unaccepted quantities do not increase on-hand or available stock.
Complete the receive job
Once each line has been inspected and any shortages or exceptions have been recorded, close the job using Close & Create Stow Tasks.
Accepted stock continues into stowing.
The recorded exception remains available for separate follow-up through the Problem Center.