Quick answer
Product readiness issues show why a physical product cannot move cleanly through warehouse workflows.
Use Inventory -> Catalog to find the affected product, read its status, and follow the available action.
Missing SKU
Catalog shows No SKU or Missing SKU when an active physical variant does not have a SKU.
Why it matters:
Camera scanning depends on a product code. Without a SKU, the product can fail at the pick step.
Current recovery path:
- Add a unique SKU to the product variant in Shopify.
- Return to LaSyncro.
- Resync Shopify data.
- Recheck Inventory -> Catalog or Inventory -> Data Quality.
The Catalog does not edit Shopify SKUs directly.
Not received
Catalog shows Not received when a physical variant has a SKU but no warehouse inventory record.
Why it matters:
LaSyncro treats this differently from ordinary zero stock. It means the warehouse has not recorded that variant into inventory.
Current recovery path:
- Receive the product into warehouse inventory.
- Complete any required receiving and stowing workflow.
- Recheck the Catalog after inventory updates.
Phantom
Catalog shows Phantom when recorded on-hand quantity is below zero.
Why it matters:
This indicates a contradiction in the warehouse record, such as stock being sold or consumed without recorded receiving.
Current recovery path:
- Use the Catalog action to check Warehouse operations.
- Check whether receiving was recorded correctly for the product.
- Resolve the warehouse record through the currently available Warehouse or receiving workflow before relying on the quantity.
Zero stock
Catalog shows Zero stock when a product has an inventory record and on-hand quantity is exactly zero.
Why it matters:
This is ordinary empty stock, not missing warehouse data.
Current recovery path:
- Use the Catalog reorder action when available.
- Create or review supplier purchasing for the product.
- Receive stock into the warehouse when it arrives.
Sellable
Catalog shows Sellable when the product has recorded on-hand stock.
Sellable products can still be reserved by orders, so compare On-hand and Available when deciding whether there is free stock for new demand.
Use Data Quality for warehouse-wide readiness
Catalog explains product-level status.
Use Inventory -> Data Quality to review warehouse-wide readiness signals such as pickability, location coverage, inventory evaluation age, and receiving rejections.